Terms & Conditions

Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, then you should stop using the Website straight away.

Buying Refinished (upcycled) vintage furniture

The items for sale at Renewed By Hope are vintage upcycled and refinished / restyled pieces of furniture. As all the items have had a previous life, they may show some minor signs of age. Sometimes repairs are necessary prior to refinishing, other times the marks are minor and add to the character of the item.

I provide photographs from all angles and you are welcome to ask for more detailed information about any item, or request a viewing. I also provide details in the product description about how well the drawers and doors work and the condition both internally and externally.

To keep your item of refinished furniture at its best adhere to the Care Information on my Customer Information page, and with each item sold. It is important that you look after your item as a delicate decorative item of furniture. If any damage occurs as a result of your unreasonable actions , you are soley liable for the damaged caused and any costs associated with the repairs.

Items for Purchase

The website shows items that are currently available and is kept up to date. However, please be aware that the items are also advertised elsewhere and it may occur on a rare occasion that an item you purchase via the website has just sold via another site. In this instance you will be contacted as soon as possible and fully refunded.

Collection & Delivery

You can collect your item from me in Hope, Flintshire, North Wales (LL12) – by prior appointment. Please contact me to arrange a mutually convenient day and time.

I offer FREE nationwide delivery to mainland UK. This is via a suitable furniture courier, and may take 1-2 weeks depending on availability. This for a one man delivery service to ground floor only, and help will be required at your end with unloading. If you require a 2 man delivery service please enquire prior to purchase, as this will incur an additional cost.

Returns / Refund Policy

Purchases in person, where you have inspected the furniture prior to purchase – I DO NOT accept returns.

On Line Purchases – under the distance selling regulations returns are accepted as long as you contact me within 14 days of delivery and send the item back within 30 days. The item should be suitably packaged, returned via a reputable furniture courier and arrive in the condition it was sent to you. Delivery costs are not refundable. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

COMMISSIONS & MADE TO ORDER items do not fall within the distance selling regulations and are non-refundable.

Please measure your space to ensure that items are suitable before purchasing.

If you have any problems with your order please contact me.

Source & Paint Service

All quotations for work by Renewed By Hope are valid for 30 days.
A signed contract is required before work commences.
Custom work is non-refundable.
Price includes all paint and materials.
All work is carried out at Renewed By Hope studio.
Booking – a 50% deposit is required to secure your booking – this includes a non-refundable sourcing fee of £50. If after 4 weeks I have been unable to source a suitable item to meet your requirments you are entitled to a refund of your deposit less the £50 sourcing fee.
Once a suitable item is sourced the balance of the full fee will be payable prior to work commencing. Custom commissions are non-returnable, and non-refundable.
Weather conditions can impact the work schedule, so any timescales given are approximate. I will notify you by email if I anticipate any delay.
Hand painted artisan finishes will have unique characteristics such as texture and variations in colour - they are not factory finishes.
If damage is discovered or additional work required after work has started, I will contact you in writing if I expect there to be additional costs.
Once the commission has commenced if you request any changes you will be notified in writing of the cost. And invoiced for the work.
If Renewed By Hope is arranging delivery of your item, you will be notified of the courier cost and invoice to be paid prior to courier being arranged.
If there are any issues with your furniture after it is delivered, you must notify me within 24 hours.
Dates quoted for the work are estimated and may be subject to change.
Collection – any pieces not collected within 14 days of being notified of completion will incur a storage fee of £10 a day.
Failure to collect – if the item has not been collected by 30 days after completion then it will deem to have been abandoned and donated to charity. The fees due for the commission work will still have to be paid along with 16 days worth of storage.
Payments will be invoiced through the website.

Commissions – Painting Customers Own Furniture

All quotations for work by Renewed By Hope are valid for 30 days.
A signed contract is required before work commences.
Custom work is non-refundable.
Price includes all paint and materials, unless stated otherwise.
All work is carried out at Renewed By Hope studio. You will be responsible for dropping off and collecting your item/s unless you have specifically agreed collection and delivery and agreed the associated charges.
Booking – a 50% non-returnable deposit is required to secure your booking – this guarantees a slot in the diary and facilitates purchase of materials.
Weather conditions can impact the work schedule, so any timescales are approximate. I will notify you by email if I anticipate any delay.
Hand painted artisan finishes will have unique characteristics such as texture and variations in colour - they are not factory finishes.
If damage is discovered or additional work required after work has started, I will contact you in writing if I expect there to be additional costs.
Once the commission has commenced if you request any changes you will be notified in writing of the cost. This will be added to the final bill.
Final payment is due on completion of your item.
If Renewed By Hope is delivering your item, delivery may be suspended until final payment is made.
If there are any issues with your furniture after it is delivered, you must notify me within 24 hours.
Dates quoted for the work are estimated and may be subject to change.
Collection – any pieces not collected within 14 days of being notified of completion will incur a storage fee of £10 a day.
Failure to collect – if the item has not been collected by 30 days after completion then it will deem to have been abandoned and donated to charity. The fees due for the commission work will still have to be paid along with 16 days worth of storage.
Payments will be invoiced through the website.

Workshops

1. After booking you will be sent details of the venue, what to expect, what to bring with you, and what will be provided.
2. Cancellations with at least 7 days notice are refundable less a 25% booking fee.

3. I reserve the right to cancel / postpone the workshop, with 48 hrs notice, if necessary due to unforseen circumstances. You will be offered a full refund or alternative date.

4. Failure to attend / no contact will result in loss of your fee.

5. Provided you give at least 48hrs notice you can change the date of your workshop once, if something prevents you attending.